Consumers have the right to revoke in accordance with the following provisions. A consumer is defined as any natural person who completes a legal transaction predominantly for non-commercial or non-professional purposes.
Right of withdrawal
You have the right to cancel this agreement within 30 days of receipt without having to give any reason.
The 30-day revocation period begins on the day you or a third party, who is not the carrier, takes possession of the final item.
To exercise your right to withdraw, notify us (Voigt MT GmbH, Hauptstr. 2, 79256 Buchenbach, Germany, Phone: +4976619189770, Fax: +4976619189779, E-mail: email@example.com) with a clear declaration (such as a letter, fax or email) of your intention to withdraw from the contract. You may use our return form (https://voigt-mt.de/return-form) for this purpose, although it is not obligatory.
To comply with the cancellation period, it is only necessary to send notice of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of revocation
If you withdraw from this agreement, we must refund you all payments we have received from you, including delivery costs (excluding additional fees incurred if you selected a delivery method other than our cheapest standard option), immediately and no later than 30 days from the date we receive notice of your withdrawal from this agreement. For this refund, we shall employ the same payment method that you used for the initial transaction, unless we have explicitly agreed otherwise with you; in no instance shall you be levied any charges for this repayment. We reserve the right to withhold repayments until we have received the goods or until you have provided evidence of return, whichever occurs first.
You must return or deliver the goods to us without undue delay and in any case no later than 30 days from the date on which you notify us of the cancellation of this contract. The deadline is deemed as met if you send off the goods before the 30-day period has ended. You are responsible for the direct costs of returning the goods.
You are only required to cover the cost of any decrease in the value of the goods if this reduction is caused by handling the goods in a way that is not needed to examine their condition, properties, and performance. The right of withdrawal is not applicable in cases of exclusion or early expiry.
The right of withdrawal does not apply to contracts for the supply of non-prefabricated goods, where the consumer has played a decisive role in their selection or customisation to meet their personal requirements.
The right of cancellation does not extend to customers who are not a resident of a European Union member state at the time of contract conclusion, and whose only residential and shipping address is outside the European Union at the time of contract conclusion.
Should it apply, the customer must compensate for any reduction in the value of the goods.
- The decrease in value is attributable to the handling of the goods, which was unnecessary for assessing their quality, characteristics and functionality, and
- the trader has duly informed the consumer of their right to withdraw, as required in Article 246a §1 (2) (1) of the Introductory Act to the German Civil Code.
- Kindly refrain from damaging or contaminating the goods. Please return the goods to us in the original packaging with all accessories and packaging components. It is recommended to use protective packaging when required. If you no longer have the original packaging, please reach out to our customer service team for assistance. They will guide you through the process of returning the product and obtaining a replacement. It is essential to ensure that the item is in its original condition and adequately packaged to prevent any damage during the return process. Thank you for your cooperation.
- Kindly refrain from returning the goods to us with freight collect.
- Please be advised that requirements 1-2 previously mentioned are not necessary for the effective use of the right of withdrawal.